Gebruiksvoorwaardes

1. Eligibility & Accounts

When you create an account, you agree to provide accurate and complete information and to keep it up to date.

You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account. Please notify us immediately if you suspect any unauthorised use of your account.

2. What yalla Is — and Isn’t

yalla is a marketplace platform that allows users to list, browse, make offers on, and arrange the sale or purchase of farm produce, livestock, equipment, and related goods and services.

yalla is not a party to any agreement between buyers and sellers. We do not own, inspect, package, ship, or take possession of any item listed on the Platform, and we do not guarantee the existence, quality, safety, legality, condition, or accuracy of any listing, offer, or user.

Any agreement formed when an offer is accepted is a contract directly between the buyer and the seller. yalla provides the tools that bring users together but is not responsible for fulfilling, enforcing, or guaranteeing that agreement.

3. Listings

If you list an item or service for sale, you confirm that:

• You own the item or have the legal right to sell it.
• Your listing is accurate, including its description, condition, price, and location.
• The item or service complies with all applicable laws and regulations, including any permits, licences, animal welfare, biosecurity, or movement requirements that apply to livestock, produce, or agricultural goods.
• The item is not stolen, counterfeit, illegal, hazardous, or otherwise prohibited.

We may remove, edit, or refuse to publish any listing, and may suspend or terminate accounts, that we reasonably believe violate these Terms or applicable law.

4. Offers & Transactions

Buyers may make offers on listings, and sellers may accept, reject, or counter those offers. Once an offer is accepted, both parties are responsible for honouring the agreed terms — including price, payment, and delivery or collection arrangements.

You are responsible for communicating with the other party, agreeing on payment and delivery arrangements, and inspecting goods (where possible) before completing a transaction. We strongly encourage users to confirm the condition, quantity, and description of items before finalising payment.

5. Payments & Fees

Where the Platform offers in-app payment options, these are processed by third-party payment providers, and your use of those services may be subject to their own terms. yalla does not store your full card or banking details.

Escrow purchases are handled by TradeSafe. The buyer pays the listed price, and the amount is held in escrow until the buyer confirms receipt. Two deductions are then made from the seller’s payout: TradeSafe’s escrow processing fee, and yalla’s commission. Both are calculated as a percentage of the sale value and are shown to the seller before they publish a listing and again before they accept an offer.

Where a buyer chooses a payment method that costs more to process than the standard bank EFT option, the difference is added to the buyer’s total as a clearly displayed payment fee, so that the seller receives the same payout whichever method the buyer uses.

Any fees charged by yalla for using the Platform (such as commission, listing, or service fees) will be clearly displayed before you complete the relevant action. We may introduce, change, or remove fees at any time, with reasonable notice where required by law. A change to our commission applies only to listings and orders created after the change takes effect.

6. Delivery, Collection & Transport

Unless otherwise agreed, buyers and sellers are responsible for arranging the delivery, collection, or transport of items. Where the Platform offers a transport or logistics feature, the terms of that service will apply in addition to these Terms.

Risk in goods passes between buyer and seller as agreed between them. yalla is not liable for loss of, or damage to, goods in transit unless yalla itself is acting as the transport provider for that order.

7. Acceptable Use

When using the Platform, you agree not to:

• Post false, misleading, or fraudulent listings, offers, or reviews.
• List items that are illegal, stolen, counterfeit, hazardous, or otherwise prohibited by law.
• Harass, threaten, defraud, or otherwise harm another user.
• Attempt to circumvent any fees, payment processes, or safety features of the Platform.
• Create multiple accounts to evade restrictions, or impersonate another person or entity.
• Scrape, copy, or misuse data from the Platform, or interfere with its normal operation.
• Use the Platform for any unlawful purpose or in violation of any applicable laws or regulations.

8. Staying Safe on yalla

Because yalla connects you directly with other people, please take sensible precautions:

• Communicate through the Platform where possible, and be cautious about sharing personal or financial information.
• Where practical, meet in safe, accessible locations to inspect and collect items, and consider bringing someone with you for high-value transactions.
• Verify the item, its condition, and the seller’s details before making payment, especially for livestock, equipment, or high-value goods.
• Report suspicious listings, messages, or users to us so we can investigate.

9. Disclaimers

The Platform is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Platform will be uninterrupted, error-free, or completely secure, or that any listing, user, or transaction is accurate, safe, or lawful.

10. Limitation of Liability

To the maximum extent permitted by law, yalla and its directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising from or related to your use of the Platform.

In particular, yalla is not liable for the conduct of any user, the quality, safety, legality, or condition of any item or service listed, or any dispute between buyers and sellers. Where liability cannot be excluded by law, our total liability to you will be limited to the greatest extent permitted.

11. Indemnity

You agree to indemnify and hold yalla harmless from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from your use of the Platform, your listings or transactions, or your breach of these Terms.

12. Intellectual Property

The yalla name, logo, app, and website (excluding user-generated content) are owned by yalla and protected by applicable intellectual property laws. You may not use our branding without our prior written consent.

You retain ownership of the content (such as photos and descriptions) you post on the Platform, but you grant yalla a non-exclusive, royalty-free licence to host, display, and distribute that content as needed to operate and promote the Platform.

13. Suspension & Termination

We may suspend or terminate your access to the Platform at any time, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent or harmful behaviour, or for any other reason permitted by law.

You may stop using the Platform and request deletion of your account at any time by contacting us or using the relevant in-app option.

14. Disputes

Disputes between buyers and sellers should first be resolved directly between the parties. yalla may, at its discretion, assist with communication or provide information to help resolve a dispute, but is not obligated to mediate, arbitrate, or refund any transaction between users.

Any dispute between you and yalla will be governed by the laws of the Republic of South Africa, and the parties submit to the jurisdiction of the South African courts.

15. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you through the Platform or by other reasonable means. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

16. Contact Us

If you have any questions about these Terms, please contact us at legal@yallasa.co.za.